Terms and conditions

1. Who we are

These terms apply when you browse or buy from Sana Silks (Sana Silks and Wedding Mall), Valiyakunnu, Kerala, through this website. By creating an account, placing an order, or using our tracking page, you agree to these terms.

2. The products

We sell clothing for women, men, and kids. Photos, fabric notes, and prices are shown in good faith. Colours may vary slightly on different screens. Stock on the site is updated from the store; if an item sells out before we pack your order, we will contact you and refund any amount already paid for that piece.

3. Accounts

You need an account to check out. Keep your login details safe. You are responsible for orders placed while signed in. We may suspend an account used for fraud, abuse, or unpaid cash-on-delivery attempts.

4. Orders and pricing

An order is an offer to buy. We accept it when payment is confirmed (online) or when we confirm a cash-on-delivery order. Prices are in Indian rupees. GST (currently 5% on these garments) is calculated at checkout and shown on your invoice. We may refuse or cancel an order if stock, address, or payment cannot be verified.

5. Payment

You can pay:

• Online through Razorpay (UPI, card, or netbanking)
• Cash on delivery, where we offer it

Online payments are processed by Razorpay. We do not store your full card number. For cash on delivery, please keep the exact amount ready for our rider. Failed or cancelled online payments do not reserve stock.

6. Delivery

We deliver with our own riders. This is not a third-party courier service. After payment we issue a tracking ID in the format SAN-YEAR-XXXXX. You can track on this site with that ID or the mobile number on the order. Delivery windows are estimates. Please give a reachable phone number and a complete address with pincode.

7. Returns and exchanges

Unused garments with original tags may be exchanged at the Valiyakunnu store, subject to stock, within 7 days of delivery. Sale or heavily discounted pieces, and items worn, washed, or damaged, cannot be returned. For a packing error or a defective piece, contact us as soon as you receive the order and we will arrange a replacement or refund of that item.

8. Invoices

A GST invoice is created when the order is paid. You can view or print it from your account once it is issued.

9. Use of the website

Do not misuse the site, attempt to access other customers’ orders, or copy product images for resale. Content on this site belongs to Sana Silks unless we say otherwise.

10. Liability

We are responsible for packing the garments you ordered and for our in-house delivery as described. We are not liable for delays caused by wrong addresses, unreachable phones, weather, or events outside our control. Our liability for any order is limited to the amount you paid for that order.

11. Law

These terms are governed by the laws of India. Disputes are subject to the courts of Kerala. For questions about an order, visit the store in Valiyakunnu or write to us from your account details.